Privacy Policy

Last updated: January 2024

Introduction

grove-vertex ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our property consultancy services.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

Personal Data

We may collect personal information that you voluntarily provide when you:

• Complete enquiry forms on our website
• Subscribe to our property alerts or newsletters
• Request information about our services
• Engage our consultancy services
• Communicate with us via email or other means

This information may include:

• Name and contact details (email address, postal address)
• Property requirements and preferences
• Budget information relevant to property search
• Correspondence records

Automatically Collected Data

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your enquiries and fulfil your requests
• Send you property recommendations matching your criteria
• Communicate with you about our services, updates, and other information
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Legal obligation: Where processing is necessary to comply with a legal obligation

Data Sharing and Disclosure

We may share your information in the following circumstances:

• With service providers: Third parties who assist in operating our website or providing our services
• With property partners: Landlords, property managers, or agents relevant to your enquiry (only with your consent)
• For legal purposes: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For enquiry data, this is typically 24 months from last contact. Active client data is retained for the duration of our engagement plus six years thereafter.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (in certain circumstances)
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and maintained on computers located outside your jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for any such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

grove-vertex
47 Deansgate
Manchester, M3 2BW
United Kingdom

Email: [email protected]